To be successful, as an organization, in today’s business environment it is not always good enough to have a great product, service or people. Your organization needs to be efficient and effective operationally in order for you to realize your strategic vision. But, it’s not always easy to know whether the way things are being done currently helps achieve this.
One thing is for sure, we are in a time of change. Many of the accepted ways of reaching our operational and strategic goals can be roadblocks to helping organizations to be competitive and sustainable in today's challenging business environment. But, change is hard. Organizations generally don’t like change because of the risk and the cost that change brings. As a result, organizations will resist change. Unless... they can be shown how to implement change without the risk of the unknown being a factor and at a cost that they can afford. Circumference works with organizations to manage change so they become better, and more sustainable.
We can help.
Contact Centre Effectiveness
Whether it’s the external business environment, mission critical technology or business processes that are changing... we can help!
Our many years of experience together have instilled the practice of creating reliable, supportable and maintainable systems. Well structured processes and clear communication are key elements that we focus on to ensure consistent performance and delivery. Our team can provide everything from design, installation, training and ongoing support. Our services include:
Circumference hosts IT focused networking forums and workshops across Ontario and Quebec throughout the year. We also participate in key industry events. Click on one of the events listed for more information. If you would like to set up a meeting with our representatives on-site at an event -contact us!
TrainingTracking.net is an amazing custom to your needs system and the best part about it is the incredible customer service. You will feel like you are their only customer with the amount of attention and quality of work and help that they provide to you.
TrainingTracking.net is fast, user friendly and the reports help us manage our employee training program. Their staff is well trained and supportive; eager to solve issues and meet customer needs. My recommendation is unsolicited, unpaid and very positive.
Our contact center team was up-and-running quickly using Circumference On!Core™. A hosted solution that is available on-demand, On!Core allows us to efficiently scale up or down in accordance with patient demand, while concurrently improving our telephone service factors, and other service parameters.
Circumference on!Training is great and their customer service is excellent – we have really trusted Circumference with our critical training and records management needs
Circumference is passionate about delivering quality contact center solutions. With over 30 years of experience in the telecommunications and contact center industry, Circumference is a trusted and valued partner to NORDIA.
It was a very tight design schedule. Because we had a previous working relationship with Circumference, we really entrusted them with the responsibility of developing the entire System for National Incentive Calculations application and just coming to us when issue resolution was needed.
The custom development project was a success. We've developed a good working relationship with Circumference and have been impressed by their hard work and dedication throughout the project. And that has continued into the support phase. Any time we've had questions, they've helped out beyond the call of duty. More than this, the Circumference professional services team has revived our confidence in the benefits of outsourcing.